Develop and support ServiceNow-based enterprise IT applications that improve talent management processes, including learning, training compliance, foreign language programs, recruiting, selection, and performance management. The role focuses on modernizing web applications, enhancing user experience, and supporting enterprise IT operations.
Ability to recommend technical solutions that improve:
User Experience (UX/UI)
Application modernization
Operational efficiency
Quality and delivery speed
Experience analyzing, documenting, and developing:
Web applications
APIs/web services
Database integrations
Experience generating reports from web-based databases.
Experience with GitHub or Subversion for version control.
Experience supporting Tier 1, Tier 2, and Tier 3 IT operations using service management platforms.
Experience creating IT documentation, including:
SOPs
Knowledge base articles
Digital workflows
Deployment checklists
Architecture diagrams
Security documentation
Administrative processes
Preferred Qualifications
Experience working with the sponsoring government organization and partner IT teams.
Experience with:
Learning management applications
Language, compliance, and performance management systems
Cloud technologies
Networking and hosting platforms
Knowledge of HTML5, CSS, XML, and JavaScript.
Familiarity with WCAG 2.0 AA accessibility standards.
Experience with Tableau.
RCT Systems offers:
Competitive benefits package (medical, dental, vision, life insurance)
Immediate 401k vesting
Generous PTO and flexible schedules
$500.00 annual technology allowance
RCT Systems is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex (to include pregnancy and related conditions, sexual orientation, and gender identity), national origin, disability, veteran status, or any other federally protected class.